Payment

Payment at Gomibo is easy and secure. You can use one of the following payment methods:

Immediately after your payment is processed, you'll receive an email to let you know that your payment has been received. Once we receive your payment, we'll get to work to make sure that you get your hands on your order as soon as possible.

Frequently asked questions

Here, you can find everything you need to know about the different payment methods. Click on a question to read the answer.

• How do I pay via bank transfer?

  To pay via bank transfer, select the payment method “Bank Transfer” (German: Banküberweisung) when placing your order. We'll then send you an email with instructions.

  Bank details:
  Belsimpel in Groningen
  IBAN: NL12INGB0005726296
  BIC: INGBNL2A
  Description: your order number.

  You will not be charged for a bank transfer. However, please take into account that it may take 1 to 2 business days before the bank transfers the payment to our bank account. Once we've received and processed your payment, we'll ship your order.

• How can I pay via credit card?

  You can pay for your order with a Mastercard or Visa credit card on a special, secured page. You will not be charged transaction costs when making a payment with a credit card and your payment will be processed immediately.

  Payments are limited to €5000 per order.

  For credit card payments, we ask for account verifications of 1 cent at random. This will only take a few clicks. This way, we can make sure that no one is able to misuse your credit card details.

• I received a Gomibo voucher code. How do I use it?

  Did you receive a Gomibo voucher code from us? You can redeem it when you place an order on our website. You can use one voucher code per order. Which product group your voucher code is valid for can be found in the email in which we sent you your voucher code. In the same email you will also find until when your code is valid and how to redeem it on our website. Voucher codes cannot be used in parts, so you can use them only once.

• How long before the purchase amount is refunded?

  If you cancel or exchange a product and receive (partial) refund, the amount will be transferred back to the account you used for payment within 5 business days. We wait with the refund until the products have been returned to us. 
  
  Did you pay by credit card? Then we will also refund the amount within 5 working days. Do keep in mind that it can take up to one month before the refunded amount is visible in your credit card account

• How does the cancellation work if I didn't pay in euros?

  We offer all of our products on our website in Euros. If you pay online in your own currency, the current exchange rates against the Euro will apply. If you cancel, we will refund the amount you paid in Euro. It may be that the exchange rate changes in the meantime, we do not take this into account in the refund. This may result in a higher or lower amount being refunded when you cancel.

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